{"id":133,"date":"2025-04-24T17:41:00","date_gmt":"2025-04-24T17:41:00","guid":{"rendered":"https:\/\/shop.poshsolutions.co.ke\/?page_id=133"},"modified":"2025-04-24T17:41:03","modified_gmt":"2025-04-24T17:41:03","slug":"shipping-returns-and-refund-policy","status":"publish","type":"page","link":"https:\/\/shop.poshsolutions.co.ke\/?page_id=133","title":{"rendered":"Shipping, Returns, and Refund Policy"},"content":{"rendered":"

Effective Date:<\/strong> 24\/04\/2025
Premium Wig Store<\/strong><\/p>

\ud83d\ude9a Shipping Policy<\/strong><\/h2>

Processing Times<\/strong><\/h3>
  • Orders are typically processed within 1\u20133 business days<\/strong>.<\/li>\n\n
  • Custom wig orders may take 5\u201310 business days<\/strong> for preparation.<\/li>\n\n
  • Processing does not include weekends or public holidays.<\/li><\/ul>

    Shipping Methods & Delivery Times<\/strong><\/h3>

    We offer both local and international shipping through trusted courier services.<\/p>

    Region<\/th>Estimated Delivery Time<\/th><\/tr><\/thead>
    Kenya<\/td>1\u20133 business days<\/td><\/tr>
    Africa (outside Kenya)<\/td>5\u20137 business days<\/td><\/tr>
    International (EU, US, UK, etc.)<\/td>7\u201314 business days<\/td><\/tr><\/tbody><\/table><\/figure>

    Note:<\/strong> Delivery times may vary due to customs or courier delays.<\/p><\/blockquote>

    Shipping Fees<\/strong><\/h3>
    • Shipping fees are calculated at checkout based on your location and order weight.<\/li>\n\n
    • International shipments may incur customs fees<\/strong>, VAT<\/strong>, or duty charges<\/strong> depending on your country\u2019s regulations. These charges are the customer\u2019s responsibility.<\/li><\/ul>

      \ud83d\udd01 Return Policy<\/strong><\/h2>

      We want you to love your wig! If you are not satisfied, you may request a return under the following conditions:<\/p>

      Eligibility for Returns<\/strong><\/h3>
      • Return requests must be made within 7 days<\/strong> of receiving your order.<\/li>\n\n
      • Items must be:
        • Unused, unworn, and in original packaging<\/li>\n\n
        • Free from odors, styling products, or alterations<\/li>\n\n
        • Accompanied by proof of purchase<\/li><\/ul><\/li><\/ul>

          Custom wigs (tailored length, lace, or design)<\/strong> are non-returnable<\/strong>, except in cases of manufacturer defect.<\/p><\/blockquote>

          Non-Returnable Items<\/strong><\/h3>
          • Worn or altered wigs<\/li>\n\n
          • Digital products (e.g., tutorials, courses)<\/li>\n\n
          • Clearance or final sale items<\/li>\n\n
          • Accessories like wig caps or glue (if opened)<\/li><\/ul>

            \ud83d\udcb8 Refund Policy<\/strong><\/h2>

            Approved Refunds<\/strong><\/h3>
            • Once we receive and inspect the returned item, you\u2019ll receive an email update.<\/li>\n\n
            • If approved, your refund will be issued to your original payment method within 5\u201310 business days<\/strong>.<\/li><\/ul>

              Partial Refunds<\/strong><\/h3>
              • May apply if the product shows signs of use, damage, or missing components.<\/li><\/ul>

                Shipping Costs<\/strong><\/h3>
                • Original shipping costs are non-refundable<\/strong> unless the return is due to our error (e.g., wrong item shipped).<\/li>\n\n
                • Return shipping is the responsibility of the customer unless the item was defective or incorrect.<\/li><\/ul>

                  \ud83d\udce6 How to Initiate a Return<\/strong><\/h2>
                  1. Email us at info@hairbykola.com with:
                    • Order number<\/li>\n\n
                    • Reason for return<\/li>\n\n
                    • Photo (if item is damaged\/defective)<\/li><\/ul><\/li>\n\n
                    • Wait for return authorization and shipping instructions.<\/li>\n\n
                    • Package the item securely and ship it to the address provided.<\/li><\/ol>

                      \ud83d\udee0\ufe0f Exchanges<\/strong><\/h2>

                      We currently do not offer direct exchanges<\/strong>. To get a different item, please return your original purchase and place a new order.<\/p>","protected":false},"excerpt":{"rendered":"

                      Effective Date: 24\/04\/2025Premium Wig Store \ud83d\ude9a Shipping Policy Processing Times Shipping Methods & Delivery Times We offer both local and international shipping through trusted courier services. Region Estimated Delivery Time Kenya 1\u20133 business days Africa (outside Kenya) 5\u20137 business days International (EU, US, UK, etc.) 7\u201314 business days Note: Delivery times may vary due to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","osh_disable_topbar_sticky":"default","osh_disable_header_sticky":"default","osh_sticky_header_style":"default","osh_sticky_header_effect":"","osh_custom_sticky_logo":0,"osh_custom_retina_sticky_logo":0,"osh_custom_sticky_logo_height":0,"osh_background_color":"","osh_links_color":"","osh_links_hover_color":"","osh_links_active_color":"","osh_links_bg_color":"","osh_links_hover_bg_color":"","osh_links_active_bg_color":"","osh_menu_social_links_color":"","osh_menu_social_hover_links_color":"","footnotes":""},"class_list":["post-133","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/shop.poshsolutions.co.ke\/index.php?rest_route=\/wp\/v2\/pages\/133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.poshsolutions.co.ke\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.poshsolutions.co.ke\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.poshsolutions.co.ke\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.poshsolutions.co.ke\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=133"}],"version-history":[{"count":1,"href":"https:\/\/shop.poshsolutions.co.ke\/index.php?rest_route=\/wp\/v2\/pages\/133\/revisions"}],"predecessor-version":[{"id":134,"href":"https:\/\/shop.poshsolutions.co.ke\/index.php?rest_route=\/wp\/v2\/pages\/133\/revisions\/134"}],"wp:attachment":[{"href":"https:\/\/shop.poshsolutions.co.ke\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}