Effective Date: 24/04/2025
Premium Wig Store

🚚 Shipping Policy

Processing Times

• Orders are typically processed within 1–3 business days.
• Custom wig orders may take 5–10 business days for preparation.
• Processing does not include weekends or public holidays.

Shipping Methods & Delivery Times

We offer both local and international shipping through trusted courier services.

Note: Delivery times may vary due to customs or courier delays.

Shipping Fees

• Shipping fees are calculated at checkout based on your location and order weight.
• International shipments may incur customs fees, VAT, or duty charges depending on your country’s regulations. These charges are the customer’s responsibility.

🔁 Return Policy

We want you to love your wig! If you are not satisfied, you may request a return under the following conditions:

Eligibility for Returns

• Return requests must be made within 7 days of receiving your order.
• Items must be:
  • Unused, unworn, and in original packaging
  • Free from odors, styling products, or alterations
  • Accompanied by proof of purchase

Custom wigs (tailored length, lace, or design) are non-returnable, except in cases of manufacturer defect.

Non-Returnable Items

• Worn or altered wigs
• Digital products (e.g., tutorials, courses)
• Clearance or final sale items
• Accessories like wig caps or glue (if opened)

💸 Refund Policy

Approved Refunds

• Once we receive and inspect the returned item, you’ll receive an email update.
• If approved, your refund will be issued to your original payment method within 5–10 business days.

Partial Refunds

• May apply if the product shows signs of use, damage, or missing components.

Shipping Costs

• Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).
• Return shipping is the responsibility of the customer unless the item was defective or incorrect.

📦 How to Initiate a Return

1. Email us at info@hairbykola.com with:
   • Order number
   • Reason for return
   • Photo (if item is damaged/defective)
2. Wait for return authorization and shipping instructions.
3. Package the item securely and ship it to the address provided.

🛠️ Exchanges

We currently do not offer direct exchanges. To get a different item, please return your original purchase and place a new order.